Fun with DirecTV subcontractors...
As I sit here on hold with a DirecTV supervisor, attempting to quench my rage with a nice Shiraz, I think fondly back to the time when people actually did what you paid them to do, properly and on time. Ah yes, those were the days, when "service" was not a euphemism for "I deserve your money just for showing up."
Where we left the story on Friday, the installers had lied about completing the installation. They had not installed the necessary new 5 LNB dish, had not installed the new multiswitch, and the DVR was not receiving all of the satellites it should. An aggregate of 2 hours on the phone with tech support later, the promise was made for a technician WITH the dish and multiswitch would be dispatched today between 1 and 5. I double checked by telephone this morning asking to ensure that the work order contained the dish and multiswitch. They said "oh yes." Approximately 4:45 the installer shows up.....without said dish or multiswitch, meaning he could do NOTHING.
As the installer scurried out the door attempting to escape from the lightning cloud that had suddenly appeared over his head, he told me that neither his supervisor nor his dispatcher would answer the phones. Yes, he had a dish and switch in the van, but I couldn't have them because they were for another customer. Hello? THIS customer is LIVID and about to dump DirecTV and go back to Dish Network. THIS customer already HAS Dish equipment on the roof. Sooooo, I was told to call DirecTV, where I am now still on hold.
After chewing through the first tech support cat toy, it was off to the supervisor who read back the work order precisely as it should have been. All are clueless as to why "wonder boy" got a work order that just said "fix install." Supervisor says she can only get someone out here Wednesday. I threw a fit and said I want them here TONIGHT.... I'm the aggrieved customer. I'm supposedly on their "A" list (class A sucker list?) and I'm the one who is pissed that they have breached their contract with me not once, but twice (that breach the contract language really gets them moving). And so I wait. And wait....
This is a GOOD supervisor. She has the manager on the phone from home. They're on their way back. Where's your technician NOW?!?! More to come.