Beware DirecTV Telephone INSANITY
So, Wes' credit card expired so DirecTV called with a recorded message at 8:30 am, waking me up. So Wes goes back to the DirecTV website and fixes the credit card. 1PM same recorded message. Hmmm. This could be annoying. We hoped that the record would catch up ASAP. Fat chance. Next morning, 8:30 am, waking me up, yet another DirecTV call. And again at 1pm. So I sent them an email telling them in writing to stop calling, explaining what happened. They said that because of the expiration, there was a balance on the account. I told them to bill it to the credit card now on file. Did they? NO! Next day, they called THREE times with the recorded message. This was a Sunday, and xmas eve. I called them and YELLED at them to stop calling. They promised they would. I emailed to follow up. Xmas day, no calls. Wow! Tuesday morning, 3 more calls. This time I contacted complained to the Federal Trade Commission under the Federal Fair Debt Collections Act which requires a creditor to stop calling if you tell them to cease, AND also prohibits calls at "inconvenient times" according to the consumer, AND prohibits "excessive calls." This morning, woken up again at 9 am.
When I had called DirecTV, I was told I was an "A list customer" which means that they "jump through hoops" to keep me happy. If THIS is happy, what do they do with "non A list customers?" What in the name of the Goddess does one have to do to get these people to STOP CALLING?!?