Tech Support Roadkill
Everyone has heard all the stories about those stupid people who call tech support. Those total dumbasses who don't plug in the machine, don't turn it on, etc. etc. And the Psycho Sensei, having previously supervised a tech support department, has heard many stories of those confused people and has chuckled heartily at them.
Well, today the Psycho Sensei became one of those stories. Our new plasma came in, and it's a wonderful unit. It worked great when I plugged it directly into my Tivo. However, it didn't work when I tried to put it through the A/V switch. So I figured it must be a problem with the programming of the A/V switch and set about fixing it. Unfortunately, you can't program the switch without the remote, and I couldn't find the damn remote. In fact, I had wanted to order a new one months ago and didn't. Mumble foo. So I called Lexicon, talked to a very nice tech support person and he sent it out right away.
This morning, I received the remote and checked all the programming. It all seemed fine! Imagine my surprise when the Tivo still didn't work through the plasma. After trying just about everything, I gave up and decided to call tech support back again. I got the same nice guy I got the day before, who remembered me and everything. At first, I thought that was great. Now I think it's embarrassing.
Moral of the story - when you pull the component wires out of the back of the tivo and plug them into the switch, make sure that you use a second component cable set to go from the Tivo out to the switch input. DUH! Not only that, but flaming DUH!