Wonderful Tech Support
It is rare that the Psycho Sensei finds, in this world, a software company that not only responds to technical support email, but ACTS on it. Unlike Retrospect, whose support truly sucks the big wazooo, the folks at Intelliscanner who made my wonderful barcode scanner and cool software that lets me put all my movies and books and CDs into a database, also FIXED a problem within 24 hours of verification.
The Psycho Sensei is very happy with their performance, and awards them the Psycho Sensei Tech Support Award For Making Psycho Sensei Happy :-)