CDW SUCKS!!!
The Psycho Sensei is NOT amused! Welcome to the backup saga. I have been trying to back up my massive G5 filled with 750 gigs worth of video. I have a DLT drive, so it seemed logical to use my already paid for copy of Retrospect. It refused to work with Panther, postings to their forums were fruitless, emails were fruitless, and generally I had an expensive piece of software and corresponding hardware and tapes that were WORTHLESS. Unless, of course, I pay another 200.00 for their brandy new upgrade that MIGHT work with my setup, but I can't tell until I fork over the money.
So I tried BRU. That didn't work either, despite the valiant attempts by tech support. So I decided, since I really need the backups NOW, to buy a HONKING BIG Firewire 800 drive and just use deja vu. So I ordered one from Apple. They have no clue when they're going to be able to ship. So I gave up and ordered one from CDW. Ordered it to be shipped that day, overnight, and sat here waiting for it. Little did I know that an account rep I never heard of had CANCELLED the order. No email. No phone call. NOTHING.
So I am PISSED.